Digital Banking Platform Enhancement Project

The project enhances the online banking platform by introducing a self-service registration feature for new users. This capability allows users to create their login credentials independently, eliminating delays associated with receiving credentials via traditional postal mail. The enhancement aligns with strategic objectives of improving customer experience, reducing operational overhead, and enabling 24×7 digital account access.

Objective:
To implement a secure, user-friendly registration process that ensures data accuracy, enforces business and security rules, and provides immediate feedback to the user.

Scope:

• Display a clearly visible ‘Register’ hyperlink adjacent to the login option on the homepage.

• Navigate users to a ‘New User Registration’ page in the same browser window.

• Allow users to enter all required registration information: Email, Password, Re-enter Password, Security Question, Security Answer.

• Validate input for completeness, correctness, uniqueness, and compliance with password policies.

• Display inline error messages for validation failures.

• Navigate successful registrations to a ‘Registration Complete’ page with confirmation and login guidance.

• Enable users to cancel registration, discarding entered data and returning to the homepage.

Key Features & Benefits:

• User Autonomy: Users can register and access accounts independently, improving satisfaction and reducing dependency on manual processes.

• Data Validation & Security: Strong input validation, password policies, and security question enforcement protect system integrity and user accounts.

• Operational Efficiency: Reduces operational delays and potential support calls related to new user registration.

• Traceability: Wireframes, data tables, process flows, and inline error messages provide clear reference for development and QA testing (Appendices 2–8).

Success Criteria:

• All registration steps are completed successfully when input meets requirements.

• Inline error messages guide users in correcting invalid or incomplete data.

• Confirmation and login instructions are displayed accurately post-registration.

• Cancellation flow discards partial registration and maintains system consistency.

Conclusion:
This enhancement ensures a seamless, secure, and efficient registration experience for new users, strengthening the platform’s digital capabilities, supporting user autonomy, and reducing operational load. The detailed appendices provide comprehensive guidance for development, testing, and validation, ensuring alignment with business requirements and user expectations.