Digital Banking Platform Enhancement Project

The purpose of this document is to define the functional requirements for implementing a secure, web-based Online Banking system. The system is designed to provide customers with 24×7 access to banking services, improving convenience, enhancing user experience, and reducing reliance on call center support.

Currently, traditional banking operations are limited to weekdays, and call center wait times are long, creating both a poor customer experience and increased operational costs. This solution aims to address these challenges by enabling customers to perform key banking activities independently through an online portal.

The Online Banking system will provide the following core functional capabilities:

1. Digital Profile Management

   • Users can register, login, change passwords, and recover credentials securely.

   • Strong validation and security mechanisms ensure that user accounts are protected and unique.

2. Accounts Management

   • Users can view account summaries, transaction histories, and statements.

   • Editing personal information is possible via a secure profile page.

   • Statements can be viewed online or downloaded in secure formats.

3. Funds Management

   • Users can add and pay bills, transfer funds between accounts, and review payment or transfer history.

   • The system includes validations to prevent errors such as overdrafts or invalid account selections.

4. Check Management

   • Users can order, edit, cancel, and place recurring check orders, with all orders logged in a history page.

   • Validations ensure accurate input and proper account selection.

Each feature is described with detailed step-by-step functional flows, including data fields, user actions, validations, and error handling. This ensures that developers, testers, and other stakeholders have a clear blueprint for implementation. Wireframes and interface descriptions accompany the requirements to illustrate how each page and action will appear to the user.

Additionally, the system will adhere to non-functional requirements, including:

• Security (data encryption, authentication, account lockouts)

• Performance (supporting multiple simultaneous users)

• Availability (24×7 uptime)

• Usability (intuitive, accessible interfaces)

• Compliance (adherence to relevant data privacy and banking regulations)

This Online Banking solution is expected to significantly reduce call center volume, enhance customer satisfaction, and lower operational costs, while providing a robust, secure, and user-friendly platform for digital banking.